It’s not a question of, what happens of I train them and they leave?
The real question is what if I don’t train them and they stay!
As well as courses specially designed to meet the needs of client garden centres, we also run a series of courses designed to help you take your Garden Centre to the next level.
Here are just a few of the courses on offer, but check out our Garden Centre Academy website for our full range of courses.
How to create exceptional customer experiences
This training course takes customer care further than the basics of wearing a smile and being helpful.
It looks at how to create an exceptional experience from the moment the customer turns into the car park, right through to the moment they leave.
Great customer experience encourage customer loyalty, and result in increased spend.
This course can be run at your Garden Centre, and lasts from 10.00 a.m. – 4.00 p.m.
All participants receive a certificate of attendance.
Sell more plants
It is a sobering thought, but if we put as much time and effort into our plantarias as we put into Christmas – what effect could it have on sales?
This course is designed to inspire staff teams to come together and get excited about what is after all our core product!
The aims of this course are…
- To energise plantaria teams to beat the christmas teams in terms of display, imagination, creatibvity and sales.
- To help centres to sell more plants
Magic Makers – Taking Christmas to the next level
Our team of Garden Centre Academy tutors visit over 100 Garden Centres every Christmas, reviewing their offer and identifying the trends and techniques that the best of the best are using to take their Christmas offer to the next level.
This unique course has been carefully designed to enable you and your Christmas Team to review your offer in 2014 and to consider practical and achievable ways to make 2015 more magical and profitable.
From reviewing the latest developments in elf recruitment, through to how to operate the most magical of grottos and how to engage with your local community on a whole new level this course has plenty to offer every Garden Centre, large or small.
A key feature of this course is the creation of a clear, actionable plan that can be implemented immediately to take your Christmas to the next level.